I bought this faucet for its good price and its sleek, modern design. I liked the pull-down feature. I had a professional install the faucet on my kitchen sink. First thing I noticed was that the neck of the faucet wiggled and didn't set snugly into base of the fitting. The nozzle leaked when the faucet was turned off and the handle leaked as well, leaving a puddle of water. Mind you, this is a brand new faucet! The faucet also leaked water underneath my sink. I called the customer service number and the person I spoke with tried to be helpful. Between my plumber, the parts list online and the customer service rep, we all tried to figure out the problems and how to solve them. Another problem was that the pull-out nozzle didn't seem to be adequately weighted, so it wouldn't retract correctly into the neck of the faucet. One part was missing altogether. Another part was faulty. The rep offered to send parts. We don't know what was causing the leaks under the sink. To cut our losses, we're sending the product back. Unfortunately our plumber tried to install the faucet on a Friday and will not be back until Monday. We've got a bucket under the sink for the leak under the sink when we're using the faucet over the weekend, then we'll have to turn off the shut-offs when the faucet is not in use. This is a kitchen faucet, so it's always in use. Do not buy this product. It looks cool in the photo, but it's a terrible product with apparently no quality control.